BackOffice ERP
BackOffice ERP
Unified AI-first business operating system
Omni-Chat Inbox

One inbox for every customer conversation & instant action.

WhatsApp, Instagram, Facebook, Telegram, email, calls — all unified with full history, profiles, intent and permissions. Stop copying context across tools: BAIA sits inside the thread to summarize, route, draft replies and execute ERP operations (invoices, contracts, tasks) directly from the chat.

  • 0 tab switching
  • 2.5× faster first response
  • Actionable audit trail
Client09:14
Hey, can we get the updated enterprise pricing?
BAIA09:14
Detected: Pricing request · Deal stage: Evaluation · Last invoice overdue 3d.
Rep09:15
Sure – generating updated proposal now.

Profile & Context

  • Company: Atlas Labs
  • Deal Stage: Evaluation
  • Last Invoice: Overdue 3d
  • Open Tickets: 1 (SLA 34m)
  • Sentiment: Neutral → Improving

Suggested Actions

Execution Log

  • ✅ Proposal v2 generated (BAIA)
  • ✅ Email follow-up scheduled for 48h
  • ✅ Deal stage updated → Negotiation
  • ✅ Task created: Pricing Review
All signals & actions unified — no external tabs required.

The Fragmented Reality Today

  • Sales on WhatsApp; support in email; marketing on Instagram.
  • Lost context: no full journey in any tool.
  • Manual handoffs for invoices, contracts, follow-ups.
  • Slow response → lower conversion & customer trust.
  • No single audit trail; risk for compliance.

High effort. Low visibility. Action delayed.

Omni-Chat With BAIA

Unified Channels

  • WhatsApp
  • Instagram
  • Facebook
  • Telegram
  • Email
  • Calls

Instant Actions

  • Generate & send invoice
  • Issue contract for e‑signature
  • Create follow-up task
  • Update deal stage
  • Tag finance / support
  • Schedule meeting

Thread intelligence: profiles, deal stage, open tickets, unpaid invoices surfaced automatically.

One-click ERP execution keeps momentum inside the conversation.

Automatic logging & audit trail across modules.

BAIA Co‑Pilot In Every Thread

Assist

Summarize long threads

Suggest next best action

Decide

Auto-detect sentiment & urgency

Route to correct team

Act

Draft replies with context

Watch for compliance flags

All AI actions logged with approvals & audit trail.

Context stitching eliminated (profile + deal + ticket + finance).

Reusable automation recipes triggered from chat.

Sales Flow

“Send revised enterprise proposal with upgraded support tier and schedule follow-up.”
✅ Proposal generated & PDF attached
✉️ Sent to decision maker + CC champion
🔄 Deal stage moved → Negotiation
📌 Follow-up task auto-set for 48h
🧠 BAIA suggested upsell opportunity

Finance Flow

“Generate invoice for Q3 retainer and send now; remind if unpaid in 7 days.”
✅ Invoice #INV-2034 created ($12,500)
✉️ Delivered to [email protected]
🔔 Reminder rule scheduled
🔄 Deal stage advanced → Billing
💬 Thread tagged Finance for visibility

Support Flow

“Escalate this outage report, create incident task and draft status update.”
✅ Incident ticket created & prioritized
📄 Status update draft prepared
👥 Engineering & CS auto-notified
📌 SLA timer started
🧠 BAIA monitoring thread sentiment

Measured Impact

2.5×

Faster first response

30%

More pipeline touched weekly

100%

Unified audit coverage

Replace fragmented, reactive messaging with proactive, AI-executed operations.

Turn conversations into completed work

Get early access to the Omni-Chat Inbox and ship invoices, contracts, tasks and follow‑ups directly from WhatsApp, Instagram, email, calls & more — all with BAIA as your execution layer.

Limited spots while we onboard initial teams.